Contact support
Email an@chrona.nyc with what happened, what you expected, your app version and iPhone model.
For playback or transcript issues, include the show and episode.
Do not send passwords, verification codes or payment-card information.
Recover your clips
If your app offers email recovery, use the email address you previously linked to your library.
Check your inbox and spam folder, and request a fresh code if the previous code expired.
Codes expire after 10 minutes. Use the latest code and enter it in Clipped.
Only clips and audio successfully synced from the original device can be recovered.
Without a linked recovery method, anonymous account access may depend on the session stored on your original device.
Do not delete the app while troubleshooting.
Contact support with the account identifier shown in Profile, if available.
Recovery cannot be guaranteed from an anonymous identifier alone.
Restoring an Apple purchase and recovering saved clips are separate.
A purchase restore does not automatically identify which Clipped library is yours.
Manage or restore a subscription
Use Restore Purchases on the paywall or subscription screen while signed into the Apple Account that made the purchase.
If access does not return, contact support with the product and app version.
Cancel renewal in Apple subscription settings.
Refund requests go through Apple.
Deleting your account or uninstalling Clipped does not cancel renewal.
Delete your account and data
Open Profile and choose Delete account and data.
Read the confirmation carefully: this removes your account and associated personal library from the active service.
This includes uploaded private clip audio. Provider purchase, analytics and diagnostic records may follow separate retention schedules.
If you cannot access the app, email an@chrona.nyc with “Clipped account deletion” in the subject.
We will help verify ownership.
Never send a password or one-time code.
Cancel any Apple subscription separately if you do not want it to renew.
Transcripts, highlights and playback
Some episodes are ready immediately; others need processing.
Completion time depends on the episode, connection and service availability.
Keep the app online and retry an available action after a temporary failure.
Podcast hosts may insert different advertisements into different downloads.
If a clip or transcript does not match the audio, tell us the show, episode and approximate timestamp.
Avoid deleting your saved clip while we investigate.
Downloads require storage and an initial connection.
A downloaded episode does not make every cloud feature available offline.
Privacy and rights concerns
Read our Privacy Policy for information used by account, AI, subscription and analytics features.
For access, correction, deletion or podcast rights concerns, contact an@chrona.nyc with enough context to identify the request.